Physical Access

The main Museum galleries are on ground level and there is step-free access throughout. The historic rooms on the upper floors are not accessible to visitors using a wheelchair however, a virtual tour is continuously screened in the Link Gallery and you can also explore the Museum online.

For access to the Church (located 100m away from the Museum across Clerkenwell Road), visitors using a wheelchair are asked to call in advance of their visit. This will help us to ensure that a member of staff is available to facilitate access to all areas of the Church site with the exception of the Crypt, which is located at the bottom of a steep staircase.

The Museum has a shop, lavatories (including an accessible lavatory) and baby changing facilities.

Unfortunately, we do not have any designated parking spaces for visitors with access requirements, however, by calling the Museum in advance, it may be possible to reserve a parking space directly outside the Museum entrance.

We can provide a wheelchair free of charge. Folding stools are available in the Museum Galleries for visitors to borrow.

We can provide a bowl of drinking water for assistance dogs.

For more detailed access information please see our Accessibility Guide.

Autism, neuro-diversity and sensory needs

For visitors with autism, or any visitors who would like to know what to expect before they visit, we have a visual story about visiting the Museum galleries, and a guided tour visual story. Ear defenders are available to borrow from the Museum reception. If you would like to know whether a particular time is likely to be busy or quiet in the Museum, please contact us. We can provide a bowl of drinking water for assistance dogs.

Support for visitors who are blind and partially sighted

  • If you would like any of the above documents in an alternative format, please email museum@sja.org.uk
  • We have display information in large print.
  • We can provide a magnifying glass and sheet magnifier.
  • We can provide a bowl of drinking water for assistance dogs.
  • We are happy to arrange handling sessions for blind and partially-sighted visitors. These must be booked in advance.

Support for visitors who are deaf, deafened and hard of hearing

  • Most videos have subtitles.
  • There is a hearing loop at the front desk, as well as two further hearing loops in the Chapter Hall and Church, which function for talks and services. If applicable to your hearing aid, please switch it to the ‘T’ position.
  • We are happy to arrange BSL signed tours. These must be booked in advance.
  • We can also arrange sign interpretation for specific events and study days. This should be requested at the time of booking.

For more information or assistance, please contact us:

Email: museum@sja.org.uk

Telephone: 020 7324 4005

 

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Sponsors

The Museum of the Order of St John would like to thank all those who have supported and continue to support its work. In particular, the Museum would like to thank the following for their generosity: